Tech Enthusiast

Hello and welcome to my personal website! My name is Laury Benoit and I am an experienced professional in Customer Success and IT solutions. I have a wealth of experience in SaaS applications, project management, and enterprise technology solutions. I specialize in freelance consulting and use my expertise to help businesses solve complex challenges and achieve their strategic goals.

I have a strong background in CRM platforms such as Salesforce, ServiceNow, and Microsoft Dynamics, as well as data analysis tools like PowerBI and SQL, and project management tools including Smartsheet, Microsoft Projects, and Jira. I offer a comprehensive suite of services designed to enhance your business operations and drive customer success.

1. Customer Success Consulting:
   • Customer Relationship Management: Implement and optimize CRM systems to improve customer engagement and satisfaction.
   • Training and Development: Develop and deliver tailored training programs to boost user adoption and maximize ROI.

1. Project Management Consulting:
   • Agile Project Management: Lead projects using Agile methodologies to ensure timely delivery and stakeholder satisfaction.
   • Process Optimization: Streamline workflows and implement best practices to enhance efficiency and reduce costs.

1. Data-Driven Insights:
   • Data Analysis: Utilize tools like PowerBI and SQL to provide actionable insights and drive informed decision-making.
   • Performance Metrics: Develop and track key performance indicators (KPIs) to measure success and identify improvement areas.

• Enhanced Customer Satisfaction: Drove a 20% increase in customer enrollment and a 15% rise in satisfaction through optimized training programs and support strategies.
• Global Training Implementation: Led the global transition from Litmos to Cornerstone, boosting global user adoption by 30%.
• Operational Efficiency: Achieved a 25% process time reduction and a 10% lift in customer satisfaction metrics through data analytics implementation.

• Proven Track Record: My career is marked by successful project deliveries, enhanced customer experiences, and significant process improvements.
• Adaptability: As a freelancer, I offer the flexibility to work on diverse projects and adapt to various business needs.
• Continuous Learning: I hold certifications such as Salesforce Administrator, Project Management Professional, and Certified ScrumMaster® (CSM®), ensuring I stay updated with the latest industry trends and best practices.

Let's work together to unlock your business's full potential. Whether you're looking to optimize your customer success strategies, streamline project management processes, or gain valuable data-driven insights, I am here to help.

Thank you for visiting my website. I look forward to the opportunity to collaborate and drive your business forward.